Frequently Asked Questions
Our standard shipping usually takes about 14-28 working days. If your delivery address is remote, we will assess whether the delivery time is feasible and may ask you to cancel the order.
We ship worldwide. For specific countries or regions, please message us for confirmation.
Free Shipping over USD$ 100 for customers paying in US dollars.
Free Shipping over A$ 143.00 for customers in Australia.
Free Shipping over CA$ 129.00 for customers in Canada.
Below $100, we will collect $ 16.99 shipping costs for customers paying in US dollars.
Below A$ 143.00, we will collect A$ 24.30 for customers in Australia.
Below CA$ 129.00, we will collect CA$ 21.90 for customers in Canada.
The reason why your order history is empty is that when you placed the order you didn’t log in. So please remember to register the account before your purchase.
We accept payment by credit card and Paypal (Noted: Payment in installments is feasible only in the US)
We currently accept USD, AUD, CAD, EUR, GBP, and JPY for payment.
Click the “points redeem” button when checkout.
All our pen style machines are compatible with universal cartridge needles.
For any questions about machine usage, please contact our service team and attach detailed information at firstname.lastname@example.org.